Courses |

Program

Designing a multi-generational training plan

As technology evolves, employees must have the knowledge and skills necessary to achieve organizational and career goals. Most working adults identify as a member of one of four generational groups – baby boomers (58 to 76 years old), Gen X (42-57 years old), millennials (26 to 41-year-old), and Gen Z (10 to 25 years old). In this course, participants will understand how individuals best receive information based on their stage of life and learn technology training techniques that are effective when working with multiple generations. Afterward, participants will practice designing a multi-generational training plan that help staff increase their skills, knowledge, and confidence.

Learning objectives

Develop person-center thinking

Practice understanding and valuing the individual’s unique experiences, feelings, and perspectives, which will help inform training decisions.

Identify training techniques

Seek and select training techniques that could be helpful in teaching technical skills.

Build a training plan

Create a training plan that focuses on the learning needs of various generations.

Curriculum outline

• How generations learn
  • The traditionalists
  • Baby boomers
  • Gen X
  • Millennials
  • Gen Z
• Targeted teaching strategies
  • The traditionalists & baby boomers
  • Gen X
  • Millennials
  • Gen Z
• Practice scenarios

Anticipated time to complete

NTEN courses typically require about 60 minutes of video content to complete, while optional content varies by course.