Program Data Manager (Salesforce Administrator)

Position Title: Program Data Manager

Location: San Francisco, CA (hybrid; in-person 3 days per week)

About SMART

SMART (Schools, Mentoring and Resource Team, Inc.) champions education equity by supporting students in overcoming systemic barriers on their journey to a college degree. We envision a community with equitable pathways to college graduation for every student in San Francisco. SMART provides a unique twelve-year continuum of support that starts in 4th grade and extends through college, including school support, after-school enrichment, summer programming, college prep, and college persistence support. As a result, SMART Scholars are more than four times more likely to graduate college when compared to their peers. Furthermore, while only 21% of low-income students who enter college will graduate within six years, SMART Scholars are currently persisting at a rate of more than 80%.

SMART’s Values:

• Community: We build a community that celebrates diversity, thrives on teamwork, and appreciates everyone’s contributions. Through community, we are stronger.
• Equity: We are committed to systems and processes that are just, fair, and inclusive, enabling all people the opportunity to belong, participate, and reach their full potential.
• Empowerment: We believe the path to empowerment and self-advocacy is through the encouragement, support, and guidance of those around us.
• Learning: We believe education and life-long learning enhance our understanding of our world, our place within it, and provide the tools to change it. Through embracing challenges and learning opportunities, we make progress.
• Joy: We center joy in our community and practice. We view joy as an act of liberation, which unleashes creativity, strengthens relationships, and propels the work that we do.

Position Description

The primary function of this role is to serve as the organization’s Salesforce Administrator. As such, the ideal candidate will have Salesforce experience and a solid understanding of data, but does not necessarily need a background or training as a data scientist.  The Program Data Manager works closely with SMART staff and other stakeholders to ensure that the organization is collecting and analyzing data to drive program outcomes, measure impact, and inform organizational evaluation and learning, primarily through managing SMART’s Salesforce database. The ideal candidate is a self-starter with a love for data and data systems, who loves to collaborate, is detail-oriented, and thrives in a fast-paced environment. The Program Data Manager reports directly to the Director of Training and Evaluation.

Responsibilities include (but are not limited to):

Program Data

• Maintain and further develop our Salesforce database.
• Manage data collection and analysis in line with SMART’s Key Performance Indicators.
• Prepare reports and summaries of data from complex records for teams across departments.
• Research and manage data collection for analysis and evaluation of programs and tactics.
• Promote an office-wide culture of data collection, evaluation, and learning.
• Research and develop organizational data standards and quality assurance.

 

Additional Tasks:

• Represent SMART to external audiences as requested.
• Provide administrative support to SMART’s summer program.
• Support SMART’s fundraising and program events throughout the year.
• Other tasks as assigned.

 

Experience and Competencies:

• Bachelor’s degree required.
• Minimum of five years of professional post-college experience, including experience interfacing with and maintaining data systems, evaluating programs, and measuring outcomes. 
• Proficiency in the Salesforce platform is required, and a Salesforce Administrator certificate (or in progress towards obtaining a certificate) is strongly preferred
• Previous nonprofit experience and/or demonstrated passion for issues of educational equity for students from underserved communities, communities of color, and immigrant communities. 
• Excellent interpersonal skills, demonstrated ability to take initiative, and capacity to work independently and as part of a team.
• Proficiency with using Excel for data analysis
• Detail-oriented, with strong organizational skills.
• Great team player with a strong conviction in the power of collaboration in a small staff setting.

Additional Workplace Expectations:

• This is a full-time exempt position.
• Occasional evening work is required.
• All SMART employees must be up to date on vaccination for COVID-19.
• SMART employees currently work on a hybrid schedule – three days per week at our office in San Francisco and two days per week remote.

Compensation and Benefits:

• The annual starting salary range for this position is $75,000-$85,000; candidates with a Salesforce Administrator Certificate will come in at the higher end of this range.
• SMART is also proud to offer additional competitive benefits, including: 13 paid holidays, generous paid time off policy and parental leave policy, week-long office closures during winter holidays and during summer, three department wellness days, 100% coverage of employee medical, dental, and vision insurance (and 50% coverage of dependent coverage), reimbursement for cell phone and home internet, employer-sponsored life insurance and long-term disability insurance, and access to pre-tax benefit programs such as commuter benefits, flexible spending accounts, and a 401K account.

How to Apply:

• Please submit a thoughtful cover letter and resume to Mary Thomas, Director of Training and Evaluation, at careers@thesmartprogram.org.
• Please write your name and the title for this position (“Your Name – Program Data Manager”) in the subject line of your email.
• Due to the volume of applications we receive, please no phone calls.
• Deadline to apply: Applications are accepted until the position is filled.

SMART is an equal-opportunity employer and encourages applicants from all racial, ethnic, and religious backgrounds, national origins, sexual orientations, and genders. Learn more about SMART’s commitment to equity, inclusion, and diversity at www.thesmartprogram.org/equity

All job applicants and employees must be currently authorized to work in the United States for any employer on a full-time basis without the need for visa sponsorship now or in the future. Positions at SMART are not eligible for employer visa sponsorship, and SMART is not able to sponsor applicants or employees for work-related visa status.