IT Analyst

Job Type

Full-time, hybrid in Vancouver, Washington

Description

POSITION SUMMARY

As a member of the Murdock Trust Technology Team, the IT Analyst works as a part of the team responsible for providing technology support and services to the organization. The IT Analyst serves as an application technical subject matter expert, provides system administration and support, and performs system configuration, enhancement, and deployment efforts. This role will serve as an active partner, collaborating across IT and with organizational leaders to provide strategic analysis and develop data-driven insights. Additionally, this individual will serve as the liaison between organizational teams, third-party vendors, and across IT for system integrations, enhancements, and issue fixes. The IT Analyst will demonstrate appropriate proficiency in project management, data analytics and reporting, communication with leadership, as well as system knowledge, process analysis, and configuration abilities.  

TYPICAL RESPONSIBILITIES

Applications Administration (50%)

• Participate in and implement project solutions; implement ongoing enhancements to improve application capabilities
• Perform ongoing application maintenance activities
• Maintain IT Application including data, application version, configuration, user access/profile, integration, and management
• Plan and perform regression testing for periodic releases
• Assist with Ad-hoc report development
• Review new functionality to determine the impact on existing processes
• Adherence to internal controls and approval processes/change management
• Bring best practice insight into application capabilities and configuration options
• Understand and apply application methodologies

Applications Support (20%)

• Cultivate and share knowledge of application capabilities and configuration
• Address break/fix and service requests submitted by application users, serving as a primary support person for applications
• Provide Production Support, including triage, bug fixes, enhancements, end-user support, and application monitoring 
• Assist with testing and support
• Troubleshoot and resolve system issues encountered by users
• Assist users with system questions

Technical Project Support (20%)

• Identify and document business requirements, functional design, process design (including scenario design, and flow mapping), prototyping, testing, training, defining support procedures
• Participate in working sessions with business to gather, understand, and analyze business requirements
• Support the Director of IT in architecting solutions to ensure work streams are cohesive and cross-functional impacts are considered and mitigated
• Advise business teams on industry standards and leading practices
• Developing a working knowledge of processes and custom validations
• Participate in and implement project solutions
• Project planning and delivery of IT application solutions

Cross-Functional Collaboration

• Works and partners with all members of the Trust to be responsive to the needs of users and to work on projects as needed. 
• Maintains liaisons with user community, technical staff, and support organizations for resolution of issues. 
• Collaborates with the user community in testing new processes and companion applications.

General

• Uphold a strong commitment to the mission, ethos, and core values of the Trust.
• Work with team members to identify opportunities for continuous improvement and innovation.
• Engage in training and professional development activities to develop competencies and build effectiveness within the role. 
• Attend conferences or workshops for professional development and share knowledge gained with peer staff. 
• Travel, including overnight and outside of usual business hours may be necessary (1-5%)
• Other duties and responsibilities, as assigned.

Requirements

Leadership and Team Collaboration

• Balances the reliable completion of a high volume of independent work while working collaboratively as a part of a team. 
• Skillfully navigates relationships with internal and external stakeholders at all levels of an organization, representing the Trust in a knowledgeable and credible way in all circumstances.
• Strategic thinking with the ability to align work with organizational values and priorities.
• Navigates ambiguity and change with agility and humility.
• Visionary; open to new or innovative methods and proposals.

Time Management and Organization 

• Quickly analyzes and synthesizes complex information.
• Manages and prioritizes complex projects and assignments.
• Excellent planning and operational skills.
• Produce high-quality work while adhering to deadlines.

Relationship and Communication 

• Capably and knowledgeably interfaces with diverse secular, and faith-based organizations and individuals. 
• Builds and maintains relationships with internal and external stakeholders.
• Curious, resourceful, service-oriented, and dedicated to lifelong learning.
• Communicates effectively in writing and verbally, virtually or in-person, using appropriate mediums and tools to share information.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Bachelor’s degree required, degree in Computer Science, Information Science, or related field, or IT certification, preferred
• Minimum of 3-5 years of IT applications platform experience including eliciting business requirements, developing detailed systems specifications, designing, and prototyping, testing, defining support procedures, data conversion, and implementing business process improvements
• Progressively responsible management of complex projects, including the management of multiple simultaneous or overlapping projects with a demonstrated history of successful delivery. An understanding of and experience with the practical application of project management tools and techniques is preferred.
• Understanding of business fundamentals that the application supports
• Demonstrated experience within complex business environments and demonstrated success with IT application solutions
• Demonstrated experience with networking, cloud solutions, Software as a Service, databases, data flow, and cybersecurity
• Experience with low-code solutions and database scripting/querying experience
• Working knowledge of Windows Active Directory and Exchange
• Demonstrated experience with project planning and delivery of IT Application solutions
• Understanding of browser-based applications, sessions, SSL, and UI technologies
• Familiarity with cloud concepts (both public and private cloud), Cloud servers, storage and networking systems, Azure or AWS, content distribution networks, etc.
• Demonstrated ability to learn new technologies quickly and maintain a reliable and methodical approach to troubleshooting.

EQUAL OPPORTUNITY STATEMENT

It is the policy of the Trust to provide equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, pregnancy, disability, genetics, marital status, veteran/military status, sexual orientation, gender identity, or any other characteristic protected by local, state, or federal law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment, hiring, placement, promotion, compensation, benefits, termination, layoff, recall, transfer, training, and leaves of absence.