AACRE IT Coordinator

The IT Coordinator supports the day-to-day technical needs of the AACRE network and is the initial touch point for staff, contractors, and volunteers. A non-exempt position, the IT Coordinator can work in the San Francisco office daily or have a hybrid schedule. There is an expectation of coming into Bay Area offices as needed to support staff.

About CAA

Chinese for Affirmative Action (CAA) was founded in 1969 to protect the civil and political rights of Chinese Americans and to advance multiracial democracy in the United States. Today, CAA is a progressive voice in and on behalf of the broader Asian American and Pacific Islander community. We advocate for systemic change that protects immigrant rights, promotes language diversity, and remedies racial and social injustice. 

About Asian Americans for Civil Rights and Equality

The Asian Americans for Civil Rights and Equality (AACRE) network was launched by CAA in 2014 to focus on long-term movement building, capacity infrastructure, and leadership support for Asian Americans committed to social justice. Including AACRE, there are currently 11 partnering member groups with unique strengths. Fiscal sponsorship, administrative, and operational support is provided centrally for all of these groups so they can focus on their core programs.

We are committed to supporting our employees to thrive in service of our mission by providing generous benefits, which include 100% health, dental, vision, life and long-term disability insurance for employee coverage and 65% for dependent coverage; employer-funded health reimbursement account; paid time off; and professional development stipend.

Key Responsibilities

IT Support

• Initial point of contact for staff IT support requests including but not limited to assisting staff with basic troubleshooting in both remote and on-site capacities, as well as facilitating the escalation and resolution of more complex requests by the IT Help Desk contractor
• Oversees the technical onboarding and offboarding for all staff, including setup and deployment of Mac & PC laptops and deployment of all needed software
• Implement firmware updates and do maintenance/setup of printers and scanners
• Manage hardware and software inventory, including but not limited to warranty and repairs or replacements for laptops, printers, scanners, networking devices, tablets, and AV equipment
• Work closely with the IT Help Desk contractor to ensure tickets and projects are completed in a timely manner
• Manage day-to-day user deployment of multiple cloud software environments, such as G-suite, Zoom, Slack, RingCentral, and more
• Onsite technical point of contact for any IT special projects in Bay Area-based offices (Oakland and San Francisco)
• Support the implementation of strong cybersecurity measures for hardware and software, adhering to standards set by the Director of IT
• Support the research of landscape analysis regarding digital security threats and putting forth recommendations for solutions

Project Management

• Provide data analysis, financial, and administrative support for IT Department by building reports, updating data for import, preparing payment requests, and doing initial discovery on business operation improvement processes, included but not limited to HR (time tracking, payroll, benefits), Finance (reconciliation, data syncing), Databases (analyzing and correcting data as needed), Domain Management (SSL certificate compliance, privacy statement updates)
• Support technical projects being delivered on schedule, within budget and meet program and technical requirements
• Run monthly reports of hardware and software use including required updates to OS and related software, firmware, and apps
• Support annual assessments of IT systems in collaboration with the Director of IT, work collaboratively to simplify the tech stack while adhering to HIPAA, GDPR, NIST, county, state, and federal laws and policies 
• Project manage the transition away from and do discovery for solutions related to End of Life tools

Database Support 

• Support production of acknowledgement letters for donors 
• Support key projects and data hygiene in Salesforce and Every Action databases

Qualifications

• Minimum one year, ideally two years, of experience providing direct IT support to multiple staff
• Strong hardware, software, and database skills with an ability to learn new systems and keep up-to-date with changing technologies
• People-first approach, with strong communication skills that bridge the digital divide
• Preferred experience as G-Suite administrator
• Preferred fluency in working with Macs and PCs
• Ability to explain technical concepts to a wide variety of audiences
• Strong project management skills, ability to reprioritize and problem solve with grace
• Strong written and verbal communication skills
• Commitment to AACRE’s mission, values, and aspirations, and ability to render these values into practice. 
• Demonstrated experience in building an inclusive environment
• Ability to work independently and as part of a team supporting the diverse partners throughout AACRE

To Apply

Upload a cover letter and resume that includes three references to our hiring platform, Gusto. In your cover letter share how your values align with AACRE’s and highlight direct work experience supporting staff with a wide range of digital literacy. Incomplete applications that do not include all the information requested and applications submitted outside of Gusto will not be considered.

Location

Please note that this role is hybrid, staff needs to be available to come into San Francisco office as needed

Other Details

Pay

$36.06 – $38.38 / Hourly rate range

Hours

Full-time at 40 hours per week

Non-exempt, eligible for overtime

Union classification

This is a union position

Deadline

Initial applications due April 30, applications will be reviewed on a rolling basis

Equal Opportunity Employer

AACRE is dedicated to fostering a diverse, inclusive, and equitable work environment where everyone is valued and discrimination has no place. We are committed to serving the rich diversity of Asian American and Pacific Islander communities, and strongly encourage women, trans and gender expansive individuals, people of color, immigrants, LGBTQIA+ individuals, people with conviction or arrest records, and those living with disabilities to apply.

AACRE is an Equal Opportunity Employer (EOE). We consider all qualified candidates for employment regardless of age, race, color, ethnicity, religion, sex, national origin, immigration status, sexual orientation, gender identity, disability, or veteran status.