NTEN incurs significant expenses before the event, and also understands that circumstances change. When you register for the Nonprofit Technology Conference (NTC), you agree to this change and cancellation policy.
Cancellations and refunds
This section about cancellations and refunds applies to any NTC registration type for which a fee is charged.
You may cancel your registration and receive a refund, minus a handling fee, if NTEN receives your request within 30 days of purchase and by March 17, 2025. No refunds will be issued for cancellations requested more than 30 days past the purchase date. No refunds will be given for cancellations requested after March 17, 2025, even if bought less than 30 days prior.
No-shows are not refunded for any reason. NTEN does not give credit toward future conferences or NTEN products. NTEN reserves the right to refuse service.
Special conditions for a group registration that receives a free registration: You will not receive a refund if you cancel one of the four paid individual registrations in a group registration for which your organization received a free registration.
Handling fee: You will be charged a $50 handling fee for each canceled registration, and the balance of your registration rate will be refunded. If you have an unpaid registration invoice, NTEN will send you a new invoice for the $50 handling fee.
How to request: To request a cancellation, you must email us your request in writing. All approved registration refunds will be processed by May 30, 2025.
Transfers
You may transfer your NTC registration to any other person, with the following exceptions:
- Volunteer registrations cannot be transferred.
- Scholarship registrations cannot be transferred.
- Speaker registrations may only be transferred to another speaker approved by NTEN.
How to request: To transfer a registration to another person, email us with the new attendee’s name, email address, job title, organization, and billing address. Transfer requests must be received by April 14, 2025.
Switching from in-person to virtual, or vice versa
You may switch your in-person NTC registration to a virtual registration, or vice versa, with the following exceptions:
- Volunteer registrations are for in-person only and cannot be switched to virtual.
- NTC scholarship in-person registrations may be switched to virtual. However, switching from virtual to in-person scholarship registration may be requested, but approval is not guaranteed.
- Joe Baker Fund scholarships are for in-person registration only and cannot be switched to virtual.
- Speaker registration changes may be requested, but approval is not guaranteed. Note that you can bring in a virtual presenter on your own, but NTEN does not provide direct IT support. All virtual and in-person presenters must be registered.
To switch from in-person to virtual registration, you will be refunded the difference between the registration rates at the time of your original registration. Registration changes incur a $25 handling fee on March 14, 2025 and after.
To switch from virtual to in-person registration, you will be charged the difference between your original virtual registration rate and the in-person registration rates at the time of your original registration. Registration changes incur a $25 handling fee on March 14, 2025 and after.
How to request: To switch your registration, email us your request. Requests to switch must be received by April 14, 2024.
