Cornershop Creative (https://cornershopcreative.com) is seeking an awesome, U.S.-based WordPress Support Specialist to join our distributed team.
The core responsibility for this position involves responding to tickets through the Cornershop help desk, triaging incoming support tickets, and completing WordPress-specific support tickets quickly and in a professional and friendly manner.
Since our customers are nonprofits, our ideal candidate will have experience working with the nonprofit community in addition to a working knowledge of WordPress site administration. This position will have strong written and verbal communication skills and the ability to translate technical information into understandable language.
Our ideal candidate is a hard-working, curious self-starter comfortable working independently with little supervision, but also able to work as part of a team that includes developers and non-developers. Since we're a permanently distributed shop, you’ll always get to work from home! Cool, right?
This position will report to the Director of Support & Digital Strategy.
Responsibilities
Skills/Knowledge
Awesome but Totally Not Required
Cornershop Creative is an award-winning online services agency committed to listening carefully to our non-profit and small business clients and helping them achieve their goals. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https://cornershopcreative.com/.
To apply, visit https://cornershopcreative.com/apply/ to submit:
Please be sure to include all of these items — to save everyone valuable time we’ll throw out incomplete applications. Thanks for understanding.
US Applicants only! No agencies.
Cornershop is an equal-opportunity employer.
The core responsibility for this position involves responding to tickets through the Cornershop help desk, triaging incoming support tickets, and completing WordPress-specific support tickets quickly and in a professional and friendly manner.
Since our customers are nonprofits, our ideal candidate will have experience working with the nonprofit community in addition to a working knowledge of WordPress site administration. This position will have strong written and verbal communication skills and the ability to translate technical information into understandable language.
Our ideal candidate is a hard-working, curious self-starter comfortable working independently with little supervision, but also able to work as part of a team that includes developers and non-developers. Since we're a permanently distributed shop, you’ll always get to work from home! Cool, right?
This position will report to the Director of Support & Digital Strategy.
Responsibilities
- Monitor incoming support requests and triage by resolving or assigning to other team members as necessary
- Implement solutions for client requests, such as adding content to WordPress sites, making menu updates, adding plugins, and making minor CSS updates
- Oversee dozens of support tickets at a time to ensure they are completed to spec and delivered on time
- Ensure all tickets are responded to quickly and exceed Cornershop’s SLA
- Maintain amazing relationships with inspiring nonprofit clients, many of whom are nontechnical
- Work with Support team staff to thoroughly document and communicate functional specs and ensure work is completed
- Working within the FreshDesk ticketing system to improve efficiency, our services, and client communication.
Skills/Knowledge
- Experience with ticketing systems, ideally FreshDesk
- Detail-oriented
- Incredibly organized
- Willingness to work in a fast-paced environment
- Ability to keep your cool when others are freaking out
- Proven track record of successful support management or project management
- Passionate about progressive causes
- Strong familiarity with WordPress
- Knowledge of WordPress visual builders like Gutenberg and Elementor
- Knowledge of CSS and basic website development best practices
- Knowledge of a variety of web hosts, ideally Kinsta and Pantheon
- Ability to remain cheerful, calm, and organized even though the *$%@ conference line isn’t working for everyone AGAIN
Awesome but Totally Not Required
- Familiarity with other CMS platforms, such as Drupal or Joomla
- Familiarity with common nonprofit CRM solutions, such as Engaging Networks, Salesforce, and/or other similar platforms
- Knowledge of best practices in web design and development, particularly around performance, SEO, and a11y
- Previous experience working successfully from home as part of a remote team
- Previous experience working for a creative agency
Cornershop Creative is an award-winning online services agency committed to listening carefully to our non-profit and small business clients and helping them achieve their goals. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https://cornershopcreative.com/.
To apply, visit https://cornershopcreative.com/apply/ to submit:
- Your résumé, which should include an indication of which US state you live and work in
- A brief cover letter, explaining why you’re excited about this opportunity
- If possible, links to work you’ve been involved with that we should see, such as recent websites or testimonials
Please be sure to include all of these items — to save everyone valuable time we’ll throw out incomplete applications. Thanks for understanding.
US Applicants only! No agencies.
Cornershop is an equal-opportunity employer.
