Mission Telecom
Senior Sales and Customer Experience Manager
www.missiontelecom.org
Who We Are:
Mission Telecom (MT) is a 501c4 non-profit foundation with a dual focus on grantmaking and venture philanthropy. With a legacy spanning over 40 years, we are in the process of launching nationwide broadband services to nonprofits, schools, libraries, and social welfare organizations. We reinvest revenue gained from the monetization of our telecommunications spectrum resources to pursue our mission. Our goal is to deliver innovative solutions that break barriers and champion equitable connectivity for everyone.
Position Overview:
Mission Telecom is seeking a dynamic and experienced Senior Sales and Customer Experience Manager to lead our sales team as we prepare to launch nationwide. The ideal candidate will possess a strong background in sales, customer relationship building, team management, and customer database design and administration. The Senior Sales and Customer Experience Manager will play a pivotal role in driving revenue growth, optimizing sales and customer experience processes, analyzing data, and fostering a high-performance, mission-driven culture within the sales and customer experience department. This role requires a blend of strategic thinking, operational management, relationship-building, and strong communication skills. The Senior Sales and Customer Experience Manager will report to the Director of Commercial Operations. This position is 100% remote with occasional travel.
Why Join Us:
By joining our team, you'll have the unique opportunity to combine your management, sales, and customer support skills with a passion for making a positive difference in the world. You'll be part of a dedicated team working towards a common goal while enjoying a collaborative and innovative environment. As one of our first employees, you will have an opportunity for long-term growth within the organization. If you're ready to contribute your expertise to a mission-driven organization and play a pivotal role in our growth, we encourage you to apply and be part of our exciting journey.
Key Responsibilities:
- Developing Sales and Customer Experience Strategies: Develop and implement effective sales strategies to drive revenue growth, expand market share, and achieve sales targets all while promoting our nonprofit mission and values. Travel to trade shows, conferences, and other events to develop new client relationships and understand market needs.
- Design and Implement Sales and Customer Experience Processes: Design and implement process flows within our CRM, document the flows, and develop training materials. Continuously review and optimize processes to improve efficiency, streamline workflows, and enhance the overall effectiveness of the sales team.
- Recruitment and Training: Recruit, hire, and onboard new sales and customer support team members as needed, and provide ongoing training and development to improve the skills and performance of the sales team.
- Setting Sales Goals and Targets: Set sales targets and goals for the sales team in alignment with Mission Telecom’s overall objectives.
- Forecasting and Reporting: Analyze data and metrics to forecast future customer trends, track progress toward sales targets, and prepare regular sales reports for senior management.
- Managing Sales and Customer Experience Team: Lead, mentor, train, and motivate a team of sales and customer experience representatives to ensure they are performing at their best and meeting or exceeding their sales targets.
- Customer Relationship Management: Build and maintain strong relationships with key education, library, nonprofit, and social welfare partners to enhance sales opportunities and ensure customer satisfaction.
- Collaboration with Other Departments and Partners: Collaborate with marketing, product development, business analytics, other departments, and external partners to align sales and customer experience efforts with marketing campaigns, product launches, and overall business strategies, and improve operational efficiencies.
To do this work you will need:
- Bachelor's degree in Business Administration, Marketing, and/or a related field or equivalent experience
- 10+ years of B2B sales experience working in nonprofits, libraries, education, social welfare, and/or startup organizations
- Experience in developing and implementing sales strategies and processes
- Understanding of telecommunications, wireless, and technology products and services
- Analytical and goal-oriented mindset with a keen eye for interpreting data, making data-driven decisions, and exceeding sales targets
- Excellent interpersonal and communication skills, with the ability to connect with clients and present complex ideas clearly and persuasively
- Passion for the nonprofit sector and a genuine interest in contributing to social impact initiatives
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, evolving startup environment
- Strong leadership and management acumen, with the ability to inspire and motivate colleagues and partners
- Team commitment that fosters collaboration and readily engages in any area where assistance is required
Outstanding if you bring:
- Proficiency in using CRM software and sales analytics tools and experience with Salesforce.
Salary and Benefits:
- Annual salary range of $100,000 to $120,000 with opportunity for additional bonus
- Fully paid medical, dental, vision, short/long term disability and life/AD&D insurance
- 85% of dependent coverage for medical, dental, and vision
- Partial phone and internet reimbursement
- 3% Safe Harbor contribution into a 401K
- Unlimited PTO
- 12 paid holidays per year
How to Apply?
Please send a resume and cover letter to careers@missiontelecom.org by March 15, 2024.
Mission Telecom recognizes the inherent dignity and worth of each individual as a whole. In turn, we value and respect the differences that comprise each individual, including but not limited to age, citizenship, class, color, culture, ethnicity, family status, gender identity and expression, health status or disability, income, language, national origin, partnership status, pregnancy status, race, religion, sex, and sexual orientation. We do not tolerate prejudice or discrimination. Thus, we are committed to developing inclusive, barrier-free selection processes and work environments. If contacted for an interview, please advise us of any accommodation measures which would enable you to be interviewed in a fair and equitable manner. Information related to accommodation measures will be treated in confidence.
Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
*Mission Telecom will be attending the Non-Profit Technology Conference in Portland, Oregon March 12 - 15
