Candid seeks a strategic Senior Product Manager who possesses an outstanding track record of creating value-driven subscription products and developing scalable e-commerce solutions. The ideal candidate will have a strong background in managing highly technical products and experience with various CRM and e-commerce platforms. By joining our team, you will be contributing to the foundation of Candid's digital strategy over the next decade. If you are an exceptional product manager who cares deeply about making an impact in the social sector, this is the role for you.
Position: Senior Product Manager
Reporting to: Director of Product Management
Supervises: N/A
Schedule: 35-hour work week, Monday through Friday
Location: Flexible. In-person attendance is expected during our annual, weeklong all-staff summit. Additionally, participation in in-person meetings is expected at least once per year for most employees, and at least once per quarter for senior leaders.
Compensation: $120,000 - $150,000 (this range is for the NYC area and will be adjusted for other localities; additionally, factors like skills and experience will be considered)
Benefits: Health insurance (medical, dental, vision), retirement contribution with an additional option for a match, paid life insurance and AD&D, paid leave time (PTO, bereavement, volunteer, holiday, parental), short-term and long-term disability, pre-tax transit, flexible spending accounts, supplemental insurance, summer hours, and PSLF Program eligible employer
Position Summary
Unique product management opportunity to drive social change working for an exceptional technology and user-centric nonprofit. Candid’s products offer best-in-class data about the social sector and are used by companies and nonprofits to facilitate their work as change agents. The Senior Product Manager will work with a Director of Product Management to maintain a product roadmap for their assigned product portfolio, executing end-to-end features that drive customer acquisition and retention. He/She/They will drive innovation that enhances overall customer experience to exceed expectations.
Responsibilities
- Establish and maintain a product backlog for Candid’s Business Systems, managing integrations between our B2B e-commerce and user-facing platforms, such as GuideStar and Foundation Directory
- Oversee the development of Candid’s search methodology and tools, including integrations with the product portfolios of other teams
- Balance the distribution of team resources to next-generation product needs with ongoing maintenance and customer support for legacy systems
- Maintaining deep knowledge of the competitive landscape
- Create and assess product requirements and implementation options, balancing value with the level of effort to achieve key product and revenue goals.
- Create tickets in Jira, prioritize the tickets, and maintain Jira board for assigned products.
- Attend Daily scrums: Listen, learn, provide answers, make fast trade-offs
- Work with Finance, Customer Success, and other cross-functional teams to prioritize requests and deliver both MVPs and iterations
- Monitor and report on key metrics including, but not limited to, retention and churn, daily and monthly active users, and engagement
- Work with other product managers to align on Agile best-practices
- Create documentation for new and existing features to help bring product knowledge together into a single source of truth
- Review software builds and provide Go-No-Go for releases.
- Maintain release notes for internal stakeholders.
- Work in other product domains as needed.
Required Skills
- 5+ years of Product Management experience
- Ability to work with cross-functional teams, facilitating conversations between design, development, and others
- Experience working with subscriptions via e-commerce
- Salesforce or other B2B subscription product management experience
- Knowledge of credit payment processing systems and other forms of e-commerce, including ACH
- Technical experience working with data queries and APIs
- Experience writing highly technical documentation as well as simplifying for external audiences
- Familiarity with Atlassian software suite, including JIRA and Confluence
- Experience in both Kanban and Scrum forms of agile software development
- U.S.-based work hours preferred (EST-PST)
- College degree preferred; equivalent experience will also be considered.
- Willingness to perform other duties and special projects as needed/requested.
- Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
- Champions and represents Candid’s core values: We are driven, direct, accessible, curious, and inclusive.
See the world. Make it better.
Every year, millions of nonprofits spend trillions of dollars around the world. Candid finds out where that money comes from, where it goes, and why it matters. Through research, collaboration, and training, we connect people who want to change the world to the resources they need to do it. Our data tools on nonprofits, foundations, and grants are the most comprehensive in the world.
Candid’s vision is an ambitious one. But we know that when we make investments in our
talent, it translates to more access and better knowledge for those working for social good around the world.
On February 1, 2019, Foundation Center and GuideStar joined forces to become Candid,
a 501(c)(3) nonprofit organization.
How to apply
Please email your resume and cover letter to careers@candid.org. Please put the title of the position you are applying for in the subject line. Your application will only be considered if all instructions above are met.
We offer a competitive salary and excellent benefits. Due to the high volume of applicants we typically receive, we regret that we can only contact candidates that we would like to interview.
For more information on positions available at Candid, please visit our website: https://candid.org/about/work-at-candid
Candid is a qualifying nonprofit organization as defined by the Public Service Loan Forgiveness Program. As such, Candid employees may claim their employment time on their PSLF application.
Candid is an EO/AA/VET/DISABLED Employer.
We are committed to diversity, equity, and inclusion and especially encourage members of underrepresented communities to apply.
