IT Engineer

Title: IT Engineer

Reports To: Director, Information Technology

Location: US Home Based Office; Remote (CST or EST working hours)

Status: Full time; Exempt (IC2/B3)

Start Date: July 2024

Salary Range*: $55,000 - $65,000

Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to bigotry and hate.

Who you are: You are an experienced IT Professional who is driven by curiosity and innovation. You possess excellent change management, documentation, and communication skills, comfort learning quickly, managing ambiguity, and maintaining and celebrating a technology vision that meets our current and future needs. You are passionate about cybersecurity.

The IT Engineer is a key member of the Information Technology department supporting staff located throughout the US, Canada, and UK. The position includes telephone/virtual support with regional office and remote-first users.

Specific Responsibilities Include:

• Administration of IT platforms and integrations including the following, JumpCloud, Google Workspace, Zoom, Slack, Jira, MDM, 2FA, etc.
• Develop scripts for software installation, system configuration, automation of processes, and creation of MDM policies.
• Setup, configure, and ship macOS/Windows systems for delivery to staff residences.
• Setup, install, and configure network equipment, printers, and conference equipment, as needed.
• Provide staff support for software and hardware issues, mobile devices, peripherals, permissions, application licensing, etc.
• Onboarding and offboarding staff: security and platforms training, access management/software licensing via SSO or Group Assignments, and a general introduction to our technology.
• Support setup, testing, and troubleshooting for virtual events, workshops, and seminars as required. This occasionally includes supporting educators, board members, and other external parties.
• Respond to security events, remediate potential vulnerabilities, notify staff as necessary, and proactively address emerging issues.
• Educate about and enforce adherence to security and privacy policies across all technology platforms.
• Implement security compliance and vulnerability scanning platforms for macOS and Windows. NIST, Nessus, etc.
• Maintain proficiency, obtain certifications, and increase expertise in IT and nonprofit technology solutions and use cases by attending trainings, reading industry-relevant resources, attending conferences, and more.
• Engage in special projects and other duties as assigned.
• Center principles of equity, inclusion, and belonging in all work, embedding the values in program development, policy application, and organizational practices and processes.
• Demonstrate a commitment to the mission of Facing History & Ourselves.
• Demonstrate a commitment to diversity using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability, and socio-economic circumstance.
• Demonstrate a commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts.
• Perform other related duties as required by the position.

Essential Skills and Qualities:

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!

• Minimum of 2 years of experience in a technical support role.
• BA/BS degree or equivalent work experience.
• Relevant work-study, internship, or professional experience, ideally involving project coordination in a nonprofit context
• Understands and embraces the critical role administrative coordination and support plays in the success of the department and the organization as a whole
• Demonstrated ability to manage multiple priorities, projects, and tasks
• Proactive self-starter; strong attention to detail; experience working in a busy hybrid work environment a plus
• Solutions-focused individual who is comfortable asking questions, searching for answers, and gaining clarity when needed
• Strong problem-solving skills
• Excellent judgment and ability to anticipate and quickly prioritize; demonstrated experience taking initiative and being proactive; confident and unflappable.
• Ability to work independently and as a member of a team
• Prompt and friendly customer service.
• Strong communication and organizational skills.
• Initiative and ability to work independently.
• Commitment to sharing knowledge with the IT Team and beyond.
• Cybersecurity Awareness, Response, Implementation and Mitigation.
• Technical proficiency with macOS and Windows operating systems, networking technology and SAAS management.
• Desire to learn how to use, test, troubleshoot, and deploy new technologies in a dynamic workplace.
• Able to lift 25 lbs.
• Experience with scripting languages, zsh, bash, Powershell, python, etc.
• Very strong attention to detail.
• Preferred: experience using ClickUp or other project management products.
• Preferred: experience with JumpCloud, Google Workspace, Zoom, Slack, SSO and MFA implementation.

Benefits Summary: In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package including medical with a health reimbursement account, dental, vision, life & AD&D, long-term & short-term disability insurance, 403(b) retirement plan with a discretionary organizational contribution, generous paid time off, an employee assistance program, travel assistance plan, pre-tax commuter spending accounts, flexible spending accounts, voluntary Colonial Life group plans, robust wellness programs through aHealthyMe & weekly virtual yoga and meditation, WellCents 403(b) advisement, and a friendly hybrid work environment.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Facing History’s Commitment to Diversity, Equity and Inclusion. At Facing History, we honor and value the uniqueness of each and every human being. Our strength as an organization that provides and distributes educational content and pedagogy to teachers across the globe is directly tied to our diversity of staff, leadership, educators, students, scholars, and volunteers. Our commitment is to treat individuals with dignity and to build and maintain a community of full participation, inclusive of the voices, needs, and contributions of all. As an organization, we are deeply aware of the legacies of injustices that persist in society and in the workplace, and we value and promote diversity, equity, and inclusion in their association with excellence.