About Tahirih:
The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and other immigrant survivors fleeing gender-based violence. Our interdisciplinary, trauma-informed model of service combines free legal and social services with bridge-building policy advocacy and research-based training and education. Our programs efficiently and effectively leverage donated professional services from a vast network of attorneys, medical professionals, and other experts to serve as many immigrant survivors as possible. By amplifying the experiences of survivors in communities, courts, and Congress, Tahirih’s mission is to create a world in which all people share equal rights and live in safety and with dignity. [Learn more about Tahirih’s Values, including our Commitment to Anti-Racism.]
Essential Functions
The Director of Information Technology (IT) & Knowledge Management (KM) sets and implements the IT & data strategy for Tahirih as well as helps develop and champion organization-wide knowledge management processes and guide rails. The Director of IT & KM is responsible for the availability, integrity, and security of all Tahirih IT and information systems, data, and telecommunications. Secondarily, they will be responsible for supporting high-quality knowledge management practices via technological tools and collaborating with other staff on KM strategy and implementation. Responsibilities also include analyzing business processes from an IT perspective and providing recommendations for and managing change as needed to ensure the successful execution of Tahirih’s mission. Reporting to the Chief of People, Culture, and Strategy, the Director of IT & KM, will directly manage the 2-person IT team.
Information Technology (80-85%)
- Understand the strategic direction of Tahirih’s departments and offices and identify and plan technology initiatives to help achieve the organization’s strategic goals.
- Through a collaborative approach, define, set, and implement the IT, Data, and Telecommunications strategy for Tahirih.
- Manage all IT titles, roles, and staff who maintain the computer hardware, software, apps/systems, network, infrastructure, databases, and telecommunications systems for the organization.
- Serve as the organizational information/data security officer and develop and maintain the organizational Incident Response Plan (IRP).
- Build buy-in and a sense of accountability for technology outcomes among senior leadership.
- Support and oversee other team members in leading tech-oriented contracting and negotiations with IT vendors, contractors, and service providers.
- Lead the implementation and any necessary revisions of IT Common Policies & Processes in line with benchmarked national standards (e.g., NIST, SOC, and ITIL).
- Partner with leadership and staff to understand business continuity needs.
- Help the leadership team anticipate organizational needs by collecting, analyzing, documenting, communicating, and advising on organizational needs and technology requirements.
- Perform regular risk assessments, requirements planning, and management, and develop requirements documents.
- Respond to various audits and demonstrate compliance as requested by 3rd parties (e.g., grantors, insurers, business partners, and others).
- Create or ensure the creation of annual budgets for IT projects and activities.
- Collaborate with external vendor to successfully migrate content from internal drive to SharePoint in year one.
- Ensure content on SharePoint is curated and managed in line with document retention policies.
- Support fundraising to meet annual development goal as set by the Development function
- Performs other duties as assigned.
Knowledge Management (15-20%)
- Shape and manage knowledge management strategy in partnership with all teams, Senior Database Programming Analyst, and learning and development lead.
- Cultivate a culture of knowledge management via coaching, training, and support in using technology across the organization
- Work with teams to develop and reinforce knowledge management best practices as it relates to existing tools (e.g., Microsoft Teams, SharePoint, etc.).
- Ensure that knowledge technologies are up-to-date and work according to function
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy.
Skills, Background, and Education
- Experience working in an IT role that requires influencing the activities of other stakeholders.
- At least five (5) years of leadership and/or supervisory experience.
- Excellent analytical and problem-solving skills.
- Success with managing multiple project management simultaneously.
- Experience with Microsoft applications.
- At least three (3) years of experience successfully using Agile or DevOps SDLC (System Development Lifecycle) methodology.
- Strong understanding and experience designing and implementing IAM (Identity and Access Management).
- Relationship building and team development skills.
Preferred
- Experience with Legal Server/TIO.
- Experience working with legal and/or direct service organizations.
- Master's degree from an accredited college in information technology, computer science or a related field.
- At least seven (7) years of experience in an IT management and/or consulting role at a mid-sized organization or startup.
- Previous experience implementing constituent relationship management, knowledge management, case management, HR and/or accounting systems.
- Relevant professional certification(s).
Annual salary and benefits: The salary range for this role is expected to be $118,000 - $128,000 per year, with actual salary commensurate with experience. Generous benefits include employee and dependent health, vision, and dental insurance (Tahirih contributes 100% of the premium for employees and 60% for dependents); a 401(k) defined contribution retirement plan; flexible work schedules; professional development including in-house training programs, staff enrichment retreats, and other growth opportunities. Employees have a generous self-managed leave benefit inclusive of vacation, sick and holidays, including office closure the week between Christmas and New Year’s.
Submissions: Please include a cover letter demonstrating how you meet the above qualifications, a resume, and a list of three professional references.
- Tahirih works with a hybrid approach supporting both remote and in-office work.
- Tahirih requires that all staff be up to date on their vaccinations or be tested weekly to assure that they are free of COVID-19.
Tahirih Justice Center is committed to equal opportunity and promotes equity and transparency as core values. Tahirih practices inclusiveness in decision making through the use of consultation with employees throughout the organization. Tahirih does not discriminate against any person on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, ability, gender, marital status, veteran status, sexual orientation, genetic information, arrest record or any other characteristic protected by applicable federal, state or local laws. Applicants committed to equity from all backgrounds, experiences, abilities and identities, and in particular those from underrepresented communities are encouraged to apply.
Work Authorization: Candidates must be authorized to work in the United States.
