February 2009

IT Staff? Wasn't that a +3 weapon in Dungeons & Dragons? If you like what you read, support us by becoming a member.

INTRODUCTION

Just a few years ago, "IT staff" meant that person (or those folks) who kept all the machines running and the network secure. These days, technology isn't just a system that needs to be managed, it's the stuff that fuels our communications and programs. 

Organizations have to find and support technology talent in every department. It's hard to do under the best of circumstances, even more difficult in our current climate. Knowing what you need and finding the best people for the job is just the start. And though none of us likes the idea, we may need to prepare our organizations for staffing changes. You may also be one of the many out there looking to find a new job in our sector. Whatever your staffing conundrum, we've got (some of) the answers in this month's NTEN Connect.

Of course, we can't recommend a better place to find or fill a job than the upcoming Nonprofit Technology Conference. We're on our way to selling out, and the registration rate increases March 13, so get yourself registered today. Then go make a donation to the scholarship fund so that your colleagues can join us as well!

Finally, we're closing our latest IT Staffing survey on February 28th. If you haven't taken yet, we'd really appreciate your input.

Best,

Holly

FINDING THE BEST PEOPLE: STRATEGIES FOR EFFECTIVE IT HIRING

Cassie Scarano, Commongood Careers

Hiring for any role, regardless of the function or organizational level, is a challenge and an opportunity. With increased competition for talent, demand for higher salaries, and specific required skills, hiring for technology staff within nonprofit organizations is particularly challenging.

There are, however, specific strategies and tools that will position you for success in the hiring process.

Look for FundRaiser Software at NTC 2009!

Stop by booth #82 to register for a complete set of Kim Klein fundraising webinar CDs.

Building strong relationships with donors can help overcome the difficulties of a tough economy. In FundRaiser you can cultivate those relationships by:

  • sending letters in minutes
  • tracking all contact with donors
  • easily identifying major donors

NTEN Members enjoy a 10% discount off all software purchases!

Call 800-880-3454 ext 3 or visit www.fundraisersoftware.com

NONPROFIT LAYOFFS AND FURLOUGHS: DO THEM RIGHT

Jan Masaoka and Pamela Fyfe, Blue Avocado

In this economy, it's no longer shameful to lay people off (or to be laid off), but it's still seen as a sign of vulnerability. Because layoffs are driven by financial need, they usually do reflect financial stress in the organization's income or balance sheet. But the decision to lay people off may actually reflect strength in the organization's ability to make decisions proactively, to respond to changing conditions, and to take strong management steps when necessary.

How people are laid off makes a big difference in how the departing staff feel and how the remaining staff can move forward in a positive way. Each group has to assess what works best on their own particular boat, but here are some things to think about:

THE NONPROFIT JOB SEARCH JUST GOT TOUGHER

Meg Busse, Idealist.org

Unemployment is at its highest level in anywhere from five to 26 years. Our current economic situation is making nonprofits even more risk averse than they usually are.

So, based on the current situation, what can you do right now to make sure you're in the right place at the right time when that next great job comes along?

Lots.

Foothold Technology

Are your charts a mess?

Are your audits long and painful processes?

Do you have a feeling that you're not billing for everything you could be?

Do you find it time-consuming to track assessment and/or outcome data over time?

Come join over 600 human service agencies using Foothold Technology's case management and client tracking software. www.footholdtechnology.com

Ask about our new FormBuilder. Come see us at the NTC or drop us a line.

nick@footholdtechnology.com 212 780 1450 x8003

HELP US FUND 57 SCHOLARSHIPS TO THE 2009 NTC

The best part of the Nonprofit Technology Conference is the community we create -- and the more nptechies who can attend, the better. As you may know, we're raising money to fund up to 57 scholarships to this year's conference. Convio will match your contribution, dollar-for-dollar, but only until February 28th. We're 3/4 of the way to our $10,000 goal. By giving just $10, you can help us get there.

Of course, we wouldn't ask you to do something like this for nothing. By donating, you earn yourself a vote on how Holly Ross, NTEN's Executive Director, should embarrass herself at the NTC. When we reach $10,000, she will:

  • Make her own "Single Ladies (Put a Ring on It)" video. Thousands of people already have. Holly will join them. But she won't wear a leotard. (Hey, she has standards!)
  • Eat a bacon explosion. It's the pork-phenomenon that's swept the internet. She'll eat a whole one. [Ed. note: Please don't vote to kill our ED.]
  • Or play her college marching band trombone. In Union Square. In broad daylight. A bunch of her college buddies have already vowed to turn up to mock her. Should be a good time!

She's even made a video previewing her potential public loss of dignity, such is her devotion to the cause. You should check it out. It's pretty hilarious.

HOW TO: PUT TECHNOLOGY TO USE

Your guide to the resources that will help you put technology to work for your cause.

Find an NPTech Job

An investment banker recently incensed the nonprofit community by asking the New York Times, "If you just take your base home, the question becomes, why not just work at a nonprofit from 8 to 4 instead of a bank where you’re expected to work weekends and every night till 10 or 11?" Setting aside the whole greed-as-motivation issue that got us into this mess in the first place, it's a bad assumption because it's becoming harder and harder to land a job at a nonprofit.

So, what should you do? TechSoup's guide to the Nonprofit Job Search is a good place to start. And lifehacker has an entertaining guide on switching careers. You might also want to check out some advice from EchoDitto's Joshua Wachs. Bottom line: typos in your cover letter = no job for you.

Once you've got a handle on the search process, peruse the listings on Idealist.org, OpportunityKnocks, or NTEN's aggregated job board, which focuses on NPTech. You may also want to set up Google Alerts with keywords focusing on your areas of interest.

If all else fails, be like Jimmy and lower your standards: our NTC intern has offered to stuff tote bags for a modest amount of money, unlimited soda, and control of the stereo.

Hire the Right People

On the flip side of the job search, you as an employer want to make sure Jimmy's actually going to stuff totes, and not just sip Obama Cola while listening to his recently purchased Jonas Brothers album.

This is more art than science, but you may want to consider "behavior-based interviewing". The HR Council for the Voluntary and Non-profit Sector has a guide to "Getting the Right People" nearly as comprehensive as its name, while Bridgestar manages to fit its advice into one (very long) page.

It can be instructive to consult the past, as well. In 1997, Fast Company profiled Netscape: "Barksdale's company focuses relentlessly on acquiring talent. Netscape has distributed more product (at last count, 60 million copies of its Web browser) and generated more revenue than any software startup in history. Which means it has to keep adding people at a ferocious pace." We all know how that turned out. So, don't be like Netscape.

It's also helpful to know how other organizations are handling their IT staffing needs. That's why we put out our IT Staffing Report. This year's survey closes February 28th, so please, take it today.

Keep Your Best People

First, the good news: employee turnover is lower at nonprofits than at for-profits. But, just because you're doing good in the world doesn't mean that mission attachment overrides the desire for higher pay.

Yes, filthy lucre tops most lists of staff complaints. But you can get around that with some creative thinking about benefits. Commongood Careers also has a great report on meeting the needs of nonprofit employees and jobseekers (PDF).

Apparently, meeting the needs of Generation Y staffers requires special attention. They're young, they have energy, but they're feisty. There's even a blog devoted to the topic.

TechSoup Global

Spread the love!

While hugging the person next to you on the bus is one option, how about helping your fellow nonprofit workers do more with less (budget)? Help them get the technology products and know-how they need to accomplish their mission. How? Just remind them about the many resources out there for donated and discounted IT products and for free technology advice!

One of them, of course, is our TechSoup Stock product philanthropy service which offers software donations to nonprofits from 35 major technology providers, including Microsoft, Cisco, Symantec, Intuit, and Adobe (for an administrative fee as little as 5% of retail price). Our Refurbished Computer Initiative gives nonprofits a chance to get low-cost, high-quality computers with a new operating system and up-to-date software (covered by a 90-day warranty).

But there's more! For some high-tech lovin' and advice, check out the TechSoup Blog, TechSoup Community Forums, Learning Center, and Tech Beginner’s Guide, or get your fix of social Web tools at NetSquared.

Half the organizations you work with probably know about TechSoup Global -- help us reach the other half to help make their New Year a happy and prosperous one! And if you think you deserve a hug for all you've done, check in with us at the NTC in San Francisco, April 26-28!

THINGS WE LIKE

A monthly roundup of our favorite nonprofit tech resources. Read more posts on our blog.
  1. The U.S. government's giving a big boost to RSS. We can only hope that, one day, Joe Biden will use Twitter to let people know where he's having lunch, like Shaq does.
  2. Recovery.org looks as if it may serve as a great model for the use of data by nonprofits, too.
  3. In fact, we're all about data visualization this month. Check out Project Descry for inspiration. Or use Wordle to create a nifty cloud of text of, say, a Terms of Service agreement.
  4. Speaking of Internet flare-ups, somebody claiming to be an Obama strategist said nonprofit e-mail newsletters are "a waste of time". That kinda hurts our feelings. Cue righteous indignation and outrage!
  5. To prove nonprofit newsletters are worthwhile, here's your monthly dose of cute: kittens riding a Roomba! Feel your stress melt away. You're welcome.
  6. And, back to the real world: M+R has a good case study on fundraising in a depressed economy (PDF).
  7. Rebranding. MPower is now Orange Leap. We like oranges. And we like jumping. So, we like the new name.
  8. The Pizzigati Prize. Are you geeky enough to win $10,000?
  9. A British neuroscientist warns that social networking sites may be "infantilising the mid-21st century mind". Sounds like somebody's upset her friend requests are being refused.
  10. Did your organization make a video in 2008? Is it about something other than chickens? Submit it to the 2009 Nonprofit Video Awards.
  11. Playing TinyURL roulette. You've seen the links: http://tinyurl.com/34kldn. But have you tried changing one of the characters to see where it might take you? Sometimes, it's nowhere, but sometimes, the results are, well, you tell us: http://tinyurl.com/34zldn.

BEAT THE NTC DEADLINE

Over 1000 of your peers are already registered for the 2009 Nonprofit Technology Conference, taking place in San Francisco April 26-28. But the price goes up another $100 above the current Member rate of $449 after March 13th.

We know it's only human nature to wait until the last minute, but, since she has to order all your food, you'll make Anna happy if you register early.

SOCIAL MEDIA SURVEY

You use social networks at work, right? It's okay to admit it. In fact, we want you to tell us all about it in a survey about social network use by nonprofits that we're running with Common Knowledge and ThePort.

It should only take you about 5 minutes to complete the survey and contribute to the nonprofit tech community knowledgebase. (It took one NTEN staffer about 8, but he kept checking how many people were watching Holly's new fundraising video in between questions.)

WE MADE A BOOK!

And by "we", we mean the NTEN community: each chapter of Managing Technology to Meet Your Mission was written by an NTEN Member.

We're so excited about the book, we're letting folks purchase it with their NTC registrations at a discount: just $30 (cover price is $40). If you're not going to the NTC, you can still buy the book for $35.

UPCOMING WEBINARS

MEMBER DISCOUNTS

Your NTEN Membership lets you save on a host of products and services:

Network for Good
100% discount on setup fees for Custom DonateNow from Network for Good. Custom DonateNow is an online donation processing service for nonprofits to accept credit card gifts on the Web and includes many features such as branded donation page, automatic receipts and notifications, re-curring donations, customized reports, and more.

Mozy
10% off MozyPro Online Backup. Mozy, Inc. is an EMC software company that provides a secure online backup solution that is safer and more reliable than tape or DVD backup and is automated so staff doesn’t have to schedule time to manually back up files.

NTEN CONNECT is the monthly e-newsletter of the Nonprofit Technology Network (NTEN).
Photo Credits: MorBCN (Header) & LOLnptech (Kitteh).
Contact the editor at editor@nten.org