Remote desktop and server support was more dream than reality for many years. Now however, better connectivity and new tools have made it possible and affordable. This session will outline some models used in the field for delivering support and maintenance, as well as the tools used. We’ll have live demos (always fun), with plenty of time for Q & A.

Takeaways:

1. Considerations, best practices, lessons learned around remote support
2. Exploration of the tools that can be used
3. Case studies from real nonprofits

Speaker List:

1. Mr. William Lester / EngenderHealth
2. Andrew Mare / EngenderHealth
3. Hector Matos / EngenderHealth
4. Mr. Ranjeeth Thunga / Fund For The City of New York

Session Materials:

1. Session slides