The manager is expected to have a solid understanding and technical fluency with at least one of CITI's service areas: network operations and support, online strategy and planning, website development, database development and administration, strategic technology planning and/or software selection consulting.

Major Responsibilities (with estimated percentages of time spent in each area)

Project management [50%]

• Manage project team and resources necessary to deliver services
• Provide oversight of project scope, quality, time and cost
• Provide leadership to the project team
• Report project status to stakeholders
• Manage implementation, organizational change, utilize risk assessment and practice conflict resolution
• Interact regularly with client project team and client executive staff, and with 3rd-party consultants and vendors as-needed
• Manage up to 5 projects at one time

Proposal writing [25%]

• Participate in reviewing RFPs and writing proposals
• Plan and document detailed project timelines and task lists
• Work with clients to develop project scope, timeline and budget
• Work with technical staff to plan, develop and deploy technical solutions

Sales [15%]

• Understand and articulate how CITI services align with client strategy
• Assist client in developing the project business cases/value propositions for envisioned projects

Account Management [10%]

• Maintain positive, long-term relationships with approximately 10 clients (including active projects)
• Resolve disputes and conflicts
• Conduct periodic check-ins of the quality of service CITI is delivering

Qualifications

• 4 years experience in technology sector: programmatic, project management, and/or direct technical support with some management  
• Experience with managing technology projects  
• Professional presence, mature and confident  
• Strong interpersonal and communication skills  
• Self-starter, good time management skills and ability to lead a team  
• Bachelor degree or equivalent education and experience combined
• Experience working with nonprofit organizations is highly preferred 

To Apply

Email cover letter, resume, and salary requirements to jobs@citidc.com. Your cover letter is an important part of your application for this position. . Your cover letter is an important part of your application for this position. In it, please explain why you would be a good fit for this position, experience you have working with non-profit organizations, and what interests you about working at CITI.

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