There has been, on many lists on the right, left, and middle, furious debate about the CAPCHA/Logic Puzzle that the Congressional Admin Office (CAO) instituted for email delivery to Congress. It is an optional system for Congressional Offices. Gavin Clabaugh expressed his opinions below, [1] and while I agree with his assessment about a 'broken system' (after all my work, for many years, was deeply steeped in the then-very-active campaign finance reform), I also believe that email communication with Congress is essential, that advocacy organizations have a role in educating their members and aggregating their opinions on complex and difficult policy matters, and that restricting their ability to communicate with bona-fide constituents who are verified as individual human beings with a view is not the answer. I am inclined to support this letter, but would like to hear from you. If you are involved in advocacy at the Congressional, state, and local levels, what do you think?
We will be hosting an informational webinar [2] on this issue on Thursday, 6/14, with representatives from the CAO, the hill, advocacy groups affected, and vendors providing email services to explain the technical details and implications of the system.
Here is the letter to Congressional offices that is being circulated:
Dear X,
We recently learned that Congressional offices may be implementing new technology that will effectively block email communications from constituents to their Representatives. While you may not yet be aware of this technology, we strongly urge you not to implement this new function. If your office has begun using it, we request that you disable it immediately.
This technology, called 'Logic Puzzle,' enables Congressional offices to block email from constituents. This tool would block millions of constituent messages from people who expect you- and elected you - to listen to them. We believe the use of such technology, to limit communications between the public and elected officials, is wrong and a real threat to democratic principles.
We ask instead that you agree to work in a public, open and bipartisan way with nonprofits and other organizations to improve Congress' handling of email communications--for both your benefit and the benefit of your constituents. While we understand and sympathize with the growing burden on Congressional staff posed by increasing volumes of email, blocking emails from your constituents that flow through organizations is not a solution, and in fact is a very significant threat to our democratic process.
If your office has implemented this technology, your constituents see the following message before they can write to you:
"Unfortunately, with the advent of email communication, some organizations have begun to use automated programs to send messages to Congress on behalf of constituents - better known as "SPAM." To prevent this practice we ask that you answer the question below. When you enter the correct response it ensures that the message is coming from a real person and helps your Representative respond to you as quickly as possible."
Advocacy and nonprofit organizations that represent public opinion and develop policy proposals - from across the entire political spectrum - increasingly use the Internet to help their members communicate with you on issues they care about. These emails are not spam. They are generated by the individuals themselves using Web-based technologies.
Congressional attempts to differentiate among constituent communications - accepting only unorganized communications but blocking communications where individuals are working together to deliver a strong message - is a dangerous infringement on constituents' First Amendment rights and a disservice to you as their Representative. It also disrespects the important role that organizations play in the political process. Individual citizens raising their voices together, with the support and leadership of organizations they choose to join for that purpose, is democracy - not spam.
When constituents write to members of Congress via our Web-based technologies, and they receive a response, people's faith in the democratic process and their own ability to participate is reinforced. The Internet provides a new generation of civic-minded Americans an education in effective democracy and the ability to speak clearly and together about their most deeply held beliefs and concerns. Organizations like ours are a big part of that democratic, online organizing process where people come together, learn more about the issues they care about, and then communicate with you.
In this modern communication environment, people expect members of Congress to accept and respond to electronic messages, despite the administrative burden that may pose. We would like to work with you, your staff and the Congressional IT staff to improve the way Congress receives constituent messages, ensuring that all constituent messages get to you and working with you towards long-term solutions that will facilitate your work sorting and responding to such messages. Please contact Kathy Mitchell, with Consumers Union, (512) 477-4431, ext. 113, or OTHER CONTACT PEOPLE AT GROUPS, for more information.
Sincerely,Lots of Advocacy Groups (I am still trying to get a full list, as the letter is circulating right now)
What do you think?