Operations Management for Nonprofit Organizations introduces the fundamentals of effective operations management in the areas of program design and evaluation, managing staff and volunteers, team building and communication skills.

Following a discussion of the role of program planning within the broader scope of strategic planning, participants will explore the cyclical steps of a program planning process, from initial concept to implementation to evaluation. Drawing on their own experience in the workplace, participants will explore the key characteristics of an effective manager, best practices for effective team building and conflict resolution methods

This five-week course includes the following modules:

Overview of operations management
Program design and evaluation
Quality management
Managing staff
Special features of this course include: a self-test on communication and listening skills; links to useful Web sites on nonprofit operations management and collaborative small group projects with nonprofit practitioners from the U.S. and other countries.

Class size is limited to 25 participants.

Learning Objectives

What you and your organization will gain from this course:

The ability to effectively manage the program planning and evaluation process
Increase effectiveness in facilitating productivity among staff and volunteers and fostering creative energy in team efforts

Registration deadline: 1/14/08
website:http://cnm.cuppa.uic.edu