A few weeks back, we did a free webinar on the new logic puzzles that some House members are starting to adopt on their email web forms. There's a lot fo back and forth on this issue on the N-TEN discuss list, as well as on this blog. Here's another take on the issue in an Op-Ed from the Philanthropy Journal. A snippet:

Email has revolutionized the ability of citizens to communicate with their legislators.

Each year, over 300 million messages are sent to Capitol Hill.

Without sufficient staff or information-technology resources to manage this tidal wave of digital communications, however, most members of Congress view this increase in citizen correspondence as an administrative burden to be reduced.